Definitions
These Terms & Conditions apply to all bookings accepted by TUDOR ROSE (UK)
LTD to the exclusion of any other terms.
Service Provided
1a. TUDOR ROSE (UK) LTD provides a Transfer service,
transferring cars from airport terminals to car parks and back to the terminal and
other services. TUDOR ROSE (UK) LTD parks the vehicles only in
car parks that are of high quality with 24 hour security and owned and operated
by TUDOR ROSE (UK) LTD. Vehicles may also be parked for short term
at our wholly owned hotel the Hookwood Lodge which is located directly opposite
our car park. Hookwood Lodge offers overnight accommodation for those customers
that have an early morning flight or visiting the area. TUDOR ROSE (UK) LTD
will be responsible for the car only whilst driving it. TUDOR ROSE (UK) LTD
will not be liable for third party damage whilst the car is waiting at the terminals.
All valeting is carried out at our valeting station approximately 1 mile from our
car park. If for any reason we are unable to carry out a requested valet then this
will be done at Dragons Hand Car Wash based at Tescos Superstore less than a mile
away.
1b. A necessary brief inspection of your vehicle is normally carried
out when you leave it with us. This is executed in good faith for the mutual benefit
of both parties, alerting them to noticeable damage if weather conditions and cleanliness
permit. Minor damage will not normally be recorded and accordingly TUDOR ROSE
(UK) LTD will not accept liability for such damage.
1c. A full inspection (noting all minor damage, but not small scuffs
and scratches) is available on request at a supplementary charge. This full inspection
does NOT cover engine, electrical or mechanical parts. Please arrive 10 minutes
early if you wish this to be carried out. Tyres and Windscreens are not covered
by our TRADEX insurance.
1d. The Tudor Rose facility is equipped with ‘Power Start’ the
anti-spike method of dealing with flat batteries. This enables us to start all vehicles
without damaging modern vehicle electronics. If your battery is flat it will be
necessary to use the Power Start in order to prepare your vehicle for your return
or to move it in the event it is causing an obstruction. Please specify if you do
not wish us to use ‘power start’ prior to your flight. Please note that if we collect
you in our courtesy vehicle you are subject to the surcharge current at the time.
Delays
2a. Flight alterations resulting in returns between 2300hrs and
0500hrs will incur no extra charge unless the delay exceeds 6 hours beyond the scheduled
time of arrival.
Refunds and Long Delays
3a. Extra days of parking due to longer flight delays or any other
cause (including return flight diversions) will be chargeable at the rate in force
at the time, and may be subject to Clause 2a above.
3b. 48 hours notice must be given in the event of cancellation
where an admin charge will be debited from the refund. Otherwise a full credit of
the booking can be transferred to a future booking. Cancellations within the 48
hour period the fee is not refundable. Payment Protection is offered as an optional
extra at a small fee right up until the Client's vehicle is passed over. For bookings
made at short notice or within a 48 hour period, there is no refund unless payment
protection is taken as an optional extra up until the vehicle is passed over.
Payment
4a. All monies due for parking and for other services must be paid
before the vehicle is released to the Customer.
4b. TUDOR ROSE (UK) LTD reserves the right to
apply to the DVLA for names and addresses where payment has not been made.
5a. Every vehicle in the care of TUDOR ROSE (UK) LTD
is subject to a lien for all charges and any other monies due or accruing from the
customer to TUDOR ROSE (UK) LTD. If the said lien is not fully
satisfied by payment of all amounts due within 21 days of notice given by TUDOR
ROSE (UK) LTD of its intention to sell the vehicle in default of payment,
TUDOR ROSE (UK) LTD may sell the vehicle by auction or otherwise
and may apply the proceeds of sale to all sums owing to TUDOR ROSE (UK) LTD
from the customer including expenses of the sale and parking charges accrued up
to the point of sale at the rate in force at that time. Any balance will be held
by TUDOR ROSE (UK) LTD on behalf of the registered owner of the
vehicle. Notice of TUDOR ROSE (UK) LTD’s aforementioned intention
shall be deemed to have been properly and sufficiently given by posting a written
notice to the registered owner at their last known address.
5b. Furthermore the Customer is obliged to collect the vehicle
within three calendar months from the inbound date of this agreement. The Company
reserves the right to sell the vehicle if it is not collected within this three-month
period and to deduct from the sale proceeds such amounts as are owing to the Company
under this agreement. However, no such sale shall take place until the Company has
sent a notice by recorded delivery to the Customer at the address given on this
website or to the address of the registered owner at the last known address stating
its intention to sell the vehicle. The Company shall sell the vehicle if, after
21 days from the dispatch of the notice, the vehicle has not been collected.
Your responsibilities to TUDOR ROSE (UK) LTD
6. Special vehicles may be subject to an insurance surcharge. It
is the Customer’s duty to advise TUDOR ROSE (UK) LTD of this at
the point of booking. Any liability for damage accepted by TUDOR ROSE (UK) LTD
will be limited to that of the Manufacturer’s standard UK design or specification.
7a. It is the Customer’s responsibility to leave the vehicle with
the Chauffeur with all necessary means to enable the car to be driven away, re-started
and returned safely.
7b. The Customer shall indemnify TUDOR ROSE (UK) LTD
and its staff against any fines levied due to the condition of the vehicle, or any
loss or consequential loss occasioned as a result of the vehicle’s condition.
7c. The Customer must supply sufficient details when booking the
service whether by telephone, facsimile, e-mail or online to allow identification
of date, exact location e.g. terminal, time and vehicle (including trailers, which
may not be accepted and will be chargeable in addition). If through insufficient
or inexact details being given, no collection of the car takes place, then the Customer
may apply for a refund on which a handling charge at the rate in force at the time
will be made.
8. TUDOR ROSE (UK) LTD will make its best endeavours
to meet Customers and return cars on time, but cannot guarantee it. Customers must
minimise any delay by advising TUDOR ROSE (UK) LTD accordingly.
9a. No liability can be accepted by TUDOR ROSE (UK) LTD
for loose or valuable items left in the vehicle unless advised to TUDOR ROSE
(UK) LTD and accepted by TUDOR ROSE (UK) LTD in writing
before handing the vehicle over to TUDOR ROSE (UK) LTD. This includes
items left with the car keys. TUDOR ROSE (UK) LTD will not be liable
for any loss or any consequential loss pertaining to these items. No dangerous or
illegal substances or anything that renders the vehicle dangerous in whatsoever
respect shall be left in the vehicle.
9b. The customer should inspect the vehicle before taking possession
of the vehicle, as claims for damage to vehicles cannot be considered once possession
has been passed back to the customer.
9c. The Customer warrants that he is the owner of the vehicle or
has the power to deal with the vehicle as if he were its owner.
Our Liability to You
10a. Every effort is made to make the Car Parks secure and to collect
and deliver the vehicles safely. However TUDOR ROSE (UK) LTD cannot
guarantee the safety of vehicles nor their contents. Also, the Car Parks are open-air
surface compounds. Accordingly, TUDOR ROSE (UK) LTD cannot accept
liability for damage to the vehicles or other property arising from acts of God
or natural causes or any causes beyond the control of TUDOR ROSE (UK) LTD.
10b. TUDOR ROSE (UK) LTD or its employees will
only accept liability where it is proved to have been caused by negligence, wilful
act or default or breach of statutory duty of TUDOR ROSE (UK) LTD.
When liability is accepted by TUDOR ROSE (UK) LTD, that liability
will be restricted to the terms and conditions of Tradex Insurance Co Ltd scheme.
Full details of the insurance scheme are available upon request. The scheme allows
for Tradex Co Ltd's recommended repair network to start work immediately, conclude
repairs rapidly to a high standard and include a free group B car for the period
of repair up to 14 days, whichever is less. You may upgrade the replacement car
or extend the period of hire at preferential rates at your own expense. Any deviation
from Tradex Co Ltd's terms will be at your own expense. All claimants will make
their best endeavours to minimise any loss. Claims of this nature will only be considered
upon conclusion of the damage claim. In addition, the Company accepts no responsibility
or liability for any damage however caused, resulting from or in connection with
the seizure of the vehicle by the police, H.M. Customs & Excise or any other
person lawfully authorised to do so.
10c. Clause 10b also applies to mechanical/electrical defects.
11. TUDOR ROSE (UK) LTD reserves the right to
refuse bookings without reason.
General
12. TUDOR ROSE (UK) LTD reserves the right not
to release the vehicle in the absence of acceptable identification.
13. TUDOR ROSE (UK) LTD is not responsible for
any consequential loss occasioned as a result of delay or failure to meet customers
or return their vehicles as agreed.
These terms and conditions shall be governed by the laws of England.
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